Statute · California Public Utilities Code
Cal. Pub. Util. Code § 2889.6 — Customer and Subscriber Services
Cal. Pub. Util. Code § 2889.6
- Type
- Statute
- Source
- California Public Utilities Code
- Jurisdiction
- California
- Current through
- Nov 2, 2026 (California Legislative Counsel)
The commission shall, by rule or order, require all local exchange carriers to do both of the following:
Citator
Cal. Pub. Util. Code § 2889.6 — Customer and Subscriber Services is in force in the current edition of the Code, and nothing recorded condemns it.
The commission shall, by rule or order, require all local exchange carriers to do both of the following:
(a) Include in their telephone directory information concerning emergency situations which may affect the telephone network. The information shall include the procedures which the corporation will follow during emergencies, how telephone subscribers can best use the telephone network in an emergency situation, and the emergency services available by dialing “911.”
(b) Annually provide to all subscribers in the form of a billing insert, which need not be a separate document, information concerning emergency situations which may affect the telephone network. The information shall include the procedures which the corporation will follow during emergencies, how telephone subscribers can best use the telephone network in an emergency situation, and the emergency services available by dialing “911.” The billing insert shall additionally direct the subscriber to consult the telephone directory for similar information concerning the use of the telephone in emergency situations.